Payments
We accept payments with Paypal and Credit or Debit cards.
100% Free To List
Adding a retreat on TulumRetreats.com is 100% free. We only get paid if you get paid, so there is no risk involved.
Commissions
There are two basic fees if someone pays for a retreat through our system: commission and payment processing.
Once we help you get a customer that buys a retreat and pays through our system, we keep a standard 15% commission on the full retreat price.
Please note that we apply a 15% commission on the total amount you receive from a guest who books through our platform. This commission is calculated on the full package price, including any extras that may be added after the initial booking.
Commissionable extras include:
Extra nights
Dining options
Personalized Yoga Sessions
Wellness Consultations
Detox Programs
One-on-One Coaching
Other types of personal consultations
Post-retreat support
Add Ons
A standard 3% payment processing fee on any payments that are processed through our system will be deducted from the payout we send you. This is a processing fee that all processors like Visa, Mastercard, and Paypal apply to purchases.
There is a bank transfer/Paypal payout processing fee that will be deducted from the amount we transfer over to you.
All the rest goes directly into your account.
Example of Commission and Transaction Fees
Let’s say a retreat costs $1200, and the deposit is 30%, or $360.
The deposit is paid through TulumRetreats.com, and the remaining balance is paid directly to the retreat owner.
In this case, $360 will be processed through our platform, and the breakdown will be as follows:
3% payment processing fee: $10.80
15% TulumRetreats commission: $54
Total commission and processing fees: $64.80
So, we will send you the remaining $295.20 from the deposit, minus any bank transfer/PayPal payout fees.
The remaining $840 is typically charged by the retreat owner either upon arrival or before the retreat begins.
The ‘Book Instantly’ feature on your retreat listing allows users to book your retreat directly through our website. If you disable this option, guests can only send you a reservation request, and you would handle the payment and booking process yourself. In this case, we’ll send you an invoice for our commission.
We highly recommend considering enabling the ‘Book Instantly’ feature if it’s not already activated on your listing. Here are some of the key benefits:
- Higher booking rates: Users are more likely to book when they can simply click ‘book’ on a trusted platform. Having to send a reservation request and wait for a response can create unnecessary delays, especially when they’re ready to pay the deposit.
- No hassle with deposits: You won’t need to worry about organizing the deposit payment—our platform handles it for you and notifies you when a booking is made. It’s a smooth, effort-free process!
- Added security: The deposit is held in escrow, which adds an extra layer of safety for users and makes them more confident about booking.
- Efficient commission handling: You won’t need to deal with paying commission invoices separately, as our fee is automatically deducted from the deposit. It’s all handled for you!
- Flexible payment options: If you need the deposit sooner than waiting for the guest’s arrival date (minus our commission), you can set your deposit to a minimum of 15% and handle the rest of the payment on your own terms. Just ensure that it’s reflected in your cancellation policy, and we’ll cover the commission.
Deposits & Cancellations
After realizing that every single retreat seemed to have it’s own complex cancellation policy, we decided to standardize retreat cancellation policies.
We want things to be as simple as possible.
Having many different cancellation policies, all with different rules and conditions is just not simple.
We define 3 cancellation policies that apply to all retreats purchased on our site. 3 standardized policies.
We encourage all hosts to choose one of the 3 standardized policies, though we recognize that you can’t fit everything and everyone into neat little boxes.
The 3 standardized policies are labeled: Free, Flexible, and Moderate.
Deposit Percentage
We recommend a deposit of 15% of the retreat price. However, you have the flexibility to either follow our recommended deposit or opt for full payment (100%) for the retreat.
Our Commission
Upon receipt of the deposit, we will deduct our commission from the amount paid.
Cancellations & Deposits
Our commission is based on the final amount paid by the guest.
In cases where a guest cancels and is not eligible for a refund, we retain 15% (plus a minor payment processing fee) of the non-refundable amount, with the remainder being forwarded to you.
If a cancellation occurs within an eligible refund window and the guest is refunded their deposit or a partial deposit, our commission will be applied only to the remaining balance after the refund is processed.
If the guest is fully refunded, no commission will be deducted.
Getting You More Customers
Our primary goal is to help you attract more customers.
Research has shown that offering a lower deposit reduces barriers to entry and increases bookings. Additionally, providing customers with the option to cancel has been proven to further drive booking rates.
These policies are designed to ensure that our service is beneficial for both guests and retreat owners alike.
Why Do We Do This?
We believe that a thriving marketplace is one where all parties are well-served. By fostering a relationship built on transparency, clarity, and mutual respect, we create an environment where both guests and retreat owners can succeed together.
Your changes will be saved automatically. You can always return to your listing to finish it later.
Opting for the full payment option on your listings gives your guests the flexibility to:
- Pay only the required deposit percentage at the time of booking and settle the remaining balance with the host later, according to your listing’s policy.
OR
- Pay the full retreat price upfront, meaning the entire amount is settled and both the guest and host don’t have to worry about any remaining balance.
- Offering the option to pay in full through our platform provides your retreat guests and users with added convenience and peace of mind. They won’t need to worry about finding ATMs or transferring funds to unfamiliar accounts. For hosts, it reduces the headache of chasing down the remaining balance. Plus, guests who pay in full are less likely to cancel.
Adding New Retreat
We ask all hosts to provide at least 4 months of visibility for their listings on our site to ensure the best possible experience for both you and your guests.
It’s important for us to serve our entire community—both hosts and guests—effectively.
Creating a retreat listing on our platform requires time and effort, and we truly value your investment. We want to ensure you get the most out of our platform, and providing a minimum of 4 months of visibility allows us to actively support your marketing efforts. It also gives you time to become familiar with our system and learn how to enhance your offerings.
Guests, depending on the location, often need time to plan their travel and make arrangements for a retreat. Our research indicates that listings need more time to gain visibility and traction, which allows guests to complete their sometimes extensive research before committing to their ideal retreat.
We appreciate your understanding and cooperation in helping us improve our site and serve you better!
We receive many retreat applications, so it can take up to 48 hours for your listing to be approved.
In some cases, we may be able to get it live sooner.
We work hard to make this process as smooth and quick as possible for you.
Each listing is manually reviewed and optimized for quality, spelling, formatting, content flow, and more. We take the time to ensure everything is perfect.
We invest this time and effort because we know that the better your retreat or training is presented, the more successful it will be for both of us.
When a guest books a retreat, their payment is securely held in escrow until after their arrival.
You have the flexibility to set your preferred deposit amount, starting from a minimum that aligns with your chosen visibility option. This helps boost sales while ensuring that guests are genuinely committed.
Once we receive confirmation of the guest’s arrival, we will deduct our commission from the payment and transfer the remaining amount to you, as outlined in our terms.
We believe this approach ensures a fair and transparent transaction for both parties.
