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Respond to inquiries quickly.
The key to success is responding to every inquiry within one hour. This is the most important step in the process.
Follow up consistently.
Reach out up to five times if needed. Begin with a reply within the first hour, then follow up again within 12 hours, and continue to touch base daily after that. Don’t worry about being too persistent—most people are simply busy and will appreciate the reminder.
Enable Instant Booking for your retreat.
If someone is ready to book, make it easy for them to do so right away. Many retreat owners lose potential clients by complicating the booking process—extra emails, website visits, or requiring bank transfers can lead to drop-offs. Keep it simple to secure the booking.
Showcase customer reviews.
Having a variety of reviews can significantly boost your booking rates. Potential clients are more likely to commit if they see a good balance of positive and even a few constructive reviews. It’s not about having flawless feedback; a mix helps build credibility and trust.
Offer airport transfers for both arrival and departure.
It may seem like a small touch, but it’s incredibly important for many travelers. Imagine trying to book a retreat in a foreign country and being unsure of how to get there. Offering seamless transportation removes stress and gives guests peace of mind, especially for those traveling alone. This added convenience is a big plus in their experience.
Yes, you can remove it, but we don’t recommend doing so, as it can create an additional barrier for guests and may result in lost bookings.
When setting up your listing, you can specify how many spots are available. You can update this number at any time by logging into your account. If you have multiple dates listed and one is fully booked, simply remove that option.
For Instant Bookings, both the guest and the owner will receive an email notification.
- The guest’s email will confirm that the booking request has been received, but it will not be marked as confirmed until the owner approves it within 24 hours.
- The owner can then confirm or decline the booking based on availability.
We understand that finding the right retreat at Riviera Maya can feel like a daunting task, and that’s exactly why we’re here – to offer you peace of mind every step of the way.
By booking through TulumRetreats.com, you’re not just securing your spot – you’re gaining a team of experts ready to help with communication, payment, and support throughout the entire process. We take this seriously because we understand the true value of these experiences.
This varies by retreat, but we highly recommend using this as an opportunity for a digital detox.
It’s surprising how much constant connectivity impacts us, and often we don’t realize it until we’ve had a break from it.
No phone notifications, no emails to worry about—just pure, uninterrupted time for yourself.
Yes, the Riviera Maya is a popular and generally safe area for tourists, especially in locations like Playa del Carmen, Tulum, and Puerto Aventuras. These areas are known for their beautiful beaches, vibrant culture, and welcoming local communities. As with any destination, it’s important to exercise common sense: stay aware of your surroundings, secure your belongings, and avoid remote areas after dark. Be sure to check current travel advisories for the most up-to-date safety information. Most travelers find the Riviera Maya to be a peaceful and enjoyable destination.
In Mexico, the standard Type A and Type B plugs are used. The voltage is 127V, and the frequency is 60Hz. If your devices use a different plug type, you’ll need a universal adapter. Most accommodations in the Riviera Maya will have compatible outlets, but it’s always a good idea to bring your own adapter just in case.
The Riviera Maya enjoys a tropical climate, with warm temperatures year-round. Here’s a breakdown of the seasons:
- Dry Season (December to April): Warm, sunny, and ideal for outdoor activities, with temperatures ranging from 75°F (24°C) to 85°F (29°C). This is the most popular time to visit, offering lower humidity and little rain.
- Rainy Season (May to November): Expect higher humidity and occasional rain, typically in the afternoon or evening. The temperatures range from 80°F (27°C) to 90°F (32°C). The rain showers are usually short-lived, and there’s still plenty of sunshine. It’s always a good idea to pack light, breathable clothing, sunscreen, and a hat for sun protection!
Credit cards are widely accepted in the Riviera Maya, especially in tourist areas like Playa del Carmen, Tulum, and Cozumel. However, it’s always a good idea to have cash on hand for smaller purchases, tips, or in more rural areas where cards may not be accepted. The local currency is the Mexican peso (MXN), but US dollars are also commonly accepted. ATMs are available in major towns, though international cards may incur fees.
The tap water in Mexico is generally not recommended for drinking. However, most accommodations and retreat centers provide purified or bottled water. We suggest drinking bottled or filtered water to stay hydrated. Many locations have water refill stations, so feel free to bring a reusable water bottle!
If you can’t find the answer you’re looking for, don’t worry – we’re here to help! You can reach out to our support team at any time at book@tulumretreats.com
As a company, we are inspired to be a link in the chain of happiness in the world. To bring this vision to life, we strive to embody these 5 Core Values in everything we do:
- Honesty
We have the courage to be transparent in both our actions and feelings. - Self-responsibility
We take ownership of our lives and avoid playing the blame game. - Kindness
We act with compassion, empathy, and patience, making life more enjoyable for others. - Dedication
We embrace challenges and remain focused on the vision we aim to create. - Service
We use our gifts and talents to contribute to the greater good and increase the loving consciousness of the world.
